legal Information
🛡️ Privacy Policy
Effective Date:
10 June 2025
At Andaman Surprise, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website and services.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, nationality, and other contact details provided through booking forms or inquiries.
Booking Details: Tour preferences, special requests, travel dates.
Technical Data: IP address, browser type, device identifiers, and cookies to enhance user experience and analyze website traffic.
Personal Information: Name, email address, phone number, nationality, and other contact details provided through booking forms or inquiries.
Booking Details: Tour preferences, special requests, travel dates.
Technical Data: IP address, browser type, device identifiers, and cookies to enhance user experience and analyze website traffic.
2. How We Use Your Information
Your information is used to:
Process your bookings and provide tour services.
Contact you with confirmations, updates, and personalized recommendations.
Improve our website, services, and customer experience.
Send marketing emails (only with your consent).
Process your bookings and provide tour services.
Contact you with confirmations, updates, and personalized recommendations.
Improve our website, services, and customer experience.
Send marketing emails (only with your consent).
3. Sharing Your Information
We do not sell or rent your information. We may share it with:
Trusted third-party service providers (e.g., payment gateways, booking systems).
Legal authorities, if required by law.
Trusted third-party service providers (e.g., payment gateways, booking systems).
Legal authorities, if required by law.
4. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined above and comply with legal obligations.
5. Your Rights
You have the right to:
Access, correct, or delete your personal data.
Withdraw consent at any time.
Request details of how your data is processed.
To exercise your rights, please contact us at info@andamansurprise.com
Access, correct, or delete your personal data.
Withdraw consent at any time.
Request details of how your data is processed.
To exercise your rights, please contact us at info@andamansurprise.com
6. Data Security
We implement industry-standard security measures to protect your data from unauthorized access or misuse.
📜 Terms of Service
Effective Date:
10 June 2025
By accessing or using the services of Andaman Surprise, you agree to be bound by the following terms and conditions.
1. Booking and Payment
All bookings must be confirmed through our official channels.
Payments must be completed before the service date unless stated otherwise.
You agree to provide accurate and up-to-date information during the booking process.
Payments must be completed before the service date unless stated otherwise.
You agree to provide accurate and up-to-date information during the booking process.
2. Cancellations and Refunds
The following cancellation terms apply to bookings made at our Public Rate, the standard published price booked directly through Andaman Surprise.
Bookings made through agents, partners, or under contracted net, promotional, or group rates are governed by the terms of that specific agreement and may differ.
Cancellation fees for Public Rate bookings are calculated as follows, based on how far in advance you cancel before the tour departure:
More than 3 days before departure: no fee, full refund.
3 days or less before departure: 50% cancellation fee.
1 day or less before departure (including same-day and no-shows): 100% cancellation fee, no refund.
In the event that Andaman Surprise cancels a tour due to weather or safety concerns, you will be offered a full refund or the option to reschedule at no charge.
All cancellation requests must be submitted in writing to info@andamansurprise.com and take effect from the time we receive them.
Bookings made through agents, partners, or under contracted net, promotional, or group rates are governed by the terms of that specific agreement and may differ.
Cancellation fees for Public Rate bookings are calculated as follows, based on how far in advance you cancel before the tour departure:
More than 3 days before departure: no fee, full refund.
3 days or less before departure: 50% cancellation fee.
1 day or less before departure (including same-day and no-shows): 100% cancellation fee, no refund.
In the event that Andaman Surprise cancels a tour due to weather or safety concerns, you will be offered a full refund or the option to reschedule at no charge.
All cancellation requests must be submitted in writing to info@andamansurprise.com and take effect from the time we receive them.
3. Use of Website
You agree not to misuse the website or interfere with its functionality.
All content (text, images, logos) is owned by Andaman Surprise and may not be used without permission.
All content (text, images, logos) is owned by Andaman Surprise and may not be used without permission.
4. Liability
We strive to deliver safe and high-quality experiences. However, we are not liable for unexpected events such as weather changes, natural disasters, or third-party service interruptions.
Participation in tours is at your own risk. Please inform us in advance of any health conditions or special needs.
Participation in tours is at your own risk. Please inform us in advance of any health conditions or special needs.
5. Governing Law
These Terms are governed by the laws of Thailand. Any disputes will be handled through Thai legal jurisdiction.
